Just getting people in the door. People will fall in love with independent pharmacy if they just gave it a chance. It’s a little bit different but I think once they try it and see that we want to get to know them, and we will do whatever they need. Whether it be special orders, or whatever it is that's special about you, we’ll learn it and try to take care of whatever it is you need. Getting to know somebody is so important to us.
We’ve been with Mutual since day one, 1975. We’ve really grown as they’ve grown. My dad was on the board, now I’m on the board. Knowing the people that answer the phone is fantastic, it’s like they are a part of our team. Just the other day, our computer crashed. We called Mutual Drug and their IT guy was on the phone with us for over an hour, making sure it got up and running again. We started as a Mutual Drug member, never done anything else, and couldn’t be more grateful for their partnership.
The biggest challenge for me has been learning the business aspect of independent pharmacy. In school, the main focus is patient care, you don’t learn a whole lot about running an actual business so that has definitely been a learn as you go kind of thing.
Mutual Drug has been a surprising wealth of resources. There is always someone there to talk to. I know all the people who answer the phone by name. Everyone is very helpful and personable, very knowledgeable, and if they don’t know an answer they’ll get back to you right away. Mutual Drug doesn’t just look at us as another client. They realize that they are not just helping me as a business owner, but they also understand I’m trying to service my patients. They have the mindset that they are not just helping my customers, but theirs as well. They just really care.
When I started there were no generic drugs, they were all name brands, and everything was fairly affordable. Now we have bottles that are more than $6,000 for one bottle, and several versions for each type of drug.
I’ve been with Mutual Drug from the beginning. I wouldn’t be here if it wasn’t for them. They’ve helped me with everything.
They help us with continuing education, just keeping abreast of all the new things coming out, and helping us find things at a cheaper rate. One of their account managers told us about diabetic shoes, and now they are some of our best sellers. Everything we do, they have a hand in it.