Cristi Tillis
DR Pharmacy
I cannot say enough about the benefits Mutual Drug has provided to me over the years my pharmacy has been in business. From guiding me step-by-step through the many processes involved in opening a new pharmacy, to keeping me informed of the important issues that constantly “pop up” or change. The field of Pharmacy, and especially independent pharmacy, is evolving rapidly, and it helps to have someone you trust in your corner to keep you informed. My Mutual Drug representative, Brad, visits my pharmacy in person to provide valuable information, ask questions, answer questions, and show us all the ways Mutual Drug is here to support my business. I wouldn’t
change that for anything.
Corey Boxwell
Boxwell Pharmacy
We’ve seen far too many independent pharmacies close in recent years. With the landscape constantly evolving, it’s very difficult to navigate. So, when I decided to open my own store, I truly needed someone who understands what independent means and needed someone I could trust. Mutual Drug is a perfect fit for both. I know Mutual Drug and the cooperative as a whole will always have my best interest in mind. The communication and service they bring cannot be matched by a larger corporate wholesaler. Instead of stressing about who may be taking advantage of our small pharmacy, I can now focus on my patients and provide the service and care we need to deliver to stay in business. Thank you Mutual Drug!
Brent Talley
Hayes Barton Pharmacy
Building a Better Business: Hayes Barton Pharmacy
After starting with Mutual Drug nearly a decade ago, Brent Talley took ownership of Hayes Barton Pharmacy three years ago. While he did make some changes around the pharmacy, Brent knew that Mutual Drug would continue to be their wholesaler. See what stood out for him as a pharmacist and then owner of an independent pharmacy.
Accountability & Service
As an independent community pharmacist, Brent takes immense pride in providing personal care to his community. In return, he values a high level of accountability in his business as well. After joining Hayes Barton Pharmacy 10 years ago, he took ownership of the pharmacy three years ago.
Through taking on more ownership, Brent knew he wanted a partner he could count on – not just someone who could save him a few pennies every month. He knew the service and relationship he had with Mutual Drug as a staff pharmacist, and decided that they were the right wholesaler to continue to support Hayes Barton Pharmacy moving forward.
Like any savvy business owner, Brent did do a bake-off between Mutual Drug and other wholesalers. While in some areas, he could have saved a very small margin, the value of personal knowledge, trust, and accountability are more valuable for him and his business. More than just rebates, the co-op offers a complete suite of personalized services that support his business. This gives Brent people he can trust, where he knows he can reach them on short notice when he has questions – and that was not something other wholesalers could commit to.
Leaning on the Co-op
Beyond the personal service he receives from Mutual Drug, Brent also values being part of a co-op where members support each other. For example, recently he was struggling to get flu shots in stock. Brent reached out to his account manager, who called all her other stores to see if there were any additional flu shots to spare. This level of service and connection is something that is unique to the co-op – and has been an asset to Hayes Barton Pharmacy.
While Hayes Barton has been around for nearly a century, Brent is still new as a pharmacy owner – which gives him the ability to make his own path. With the future direction of pharmacy, the service Mutual Drug provides and connection to other co-op members cannot be beat.